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Santa Clara County EAC Event


Understanding and Handling Difficult Employees
Tuesday, February 28, 2012

Time:
7:30 a.m. to 9:30 a.m.

Location:
Biltmore Hotel and Suites
2151 Laurelwood Road
Santa Clara, CA 95054

Website   Map & Directions

Cost:
Members - $30
Nonmembers - $45

Speaker:
Claire Cohn, M.A., BFA, principal of On Your Feet Consulting & Team Building

Details:
Do people in your workplace fly off the handle and act inappropriately? Do you think of certain people as hotheaded and unmanageable? Are you annoyed with coworkers who disrupt meetings? Difficult employees may harm group morale, productivity, and increase workplace stress. By being mindful of your own issues related to conflict and using preventive approaches, you will be able to manage troubling employees.

Learn how to:

• Identify specific behaviors that may trigger difficult employees.
• Communicate to prevent escalation of verbal aggression.
• Examine your emotional reactions to cope with workplace conflicts.
• Apply mindful communication in meetings.

RSVP:
Must register by February 24, 2012

PDFEvent Registration Form and Flyer

For more information or to register please contact:
Linda Valenzuela at SantaClaraCountyEAC@gmail.com

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